Our fees are structured to provide the most progressive veterinary medical and surgical services possible. Fees are based on the financial requirements of maintaining a professional staff, modern facilities, technical equipment and supplies.
We encourage you to discuss your pet's treatment program. We have no desire to extend anyone beyond his or her means or intentions. If you ask, we will be happy to provide you an estimate of the anticipated cost before we start. All accounts must be paid in full before a pet is discharged. We require full payment at the time of service for all charges. Payment of your account remains your responsibility at all times.
For your convenience we accept the following methods of payment: Cash, Check, MasterCard, VISA and Discover. Alternative payment terms are available if arrangements are made in advance with the Office Manager.
Senior Citizen Discount - A 10% discount will be given on vaccinations, heartworm checks & professional services to individuals over the age of 62 years. Discount applies only if the total charges rendered are paid in full at the time of service. If charges are not paid, the discount will be forfeited.
Multiple Pet Discount - A 10% discount will be given to owners who have three or more pets currently being cared for (treated within the last 12 months) by Gladstone Animal Clinic, LLC. This discount applies ONLY to the vaccination chargres. Discount applies only if the total charges rendered are paid in full at the time of service. If charges are not paid, the discount will be forfeited. All other charges incurred will be at the normal rate for service.
OFFICE HOURS AND APPOINTMENTS
The office is open Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturday 8:00 a.m. to 12:00 p.m. Owners may drop their pet off Monday through Friday as early as 7:30 a.m. for treatment, surgery, vaccinations, etc. The veterinarians on staff are not always available during these hours because of appointments and surgery schedules, but the office staff is available during these times. We try to see all clients on an appointment basis. Please describe your problem to the receptionist when you make your appointment so that adequate time will be allowed. Although we try to keep you from waiting on your appointment day, please remember some pets may have more complex problems which may require much longer to adequately diagnose or treat. We appreciate your understanding when delays arise. If we learn in advance of schedule problems, we will make every effort to contact you and give you the option of rescheduling your appointment or seeing another veterinarian. If you are unable to keep your appointment, please extend this courtesy to us so that we may adjust our schedule.
Please notify the receptionist at the time of your visit of any change in your name, address and/or telephone number.
TELEPHONE CALLS
From time to time you may wish to contact the veterinarian. The doctor may not always be available when you call, but the office staff is always available to assist you or take a detailed message for the doctor. Please describe in detail your problem so that a accurate message may be taken. Be sure to give a daytime and evening telephone number where you can be reached. Our doctors like to return all of their messages, but occasionally it is more efficient for our staff to get your chart or history, then consult the veterinarian, and call you back.
Please inform the receptionist if you are calling with an EMERGENCY. Examples: Hit by car, broken bone, poison, obstruction, laceration or anything you may feel is urgent.
VISITING
Many pets enjoy having their owners visit while they are hospitalized. Visitation depends upon the animal's illness or condition after surgery. We encourage our owners to keep involved in their pets' care and recovery. We do however; request that you please inquire before visiting.
PRESCRIPTION REFILLS
Prescriptions will be filled with the veterinarian's approval and if the pet has been treated at Gladstone Animal Clinic, LLC within the last 12 months. If your pet has not been seen within the last 12 months, you will have to bring your pet in for an office visit before a prescription can be dispensed. If you have prescriptions to be refilled, we request you call during office hours. We will gladly have your prescription ready for you when you come to pick it up.
